Woking Plumbers Ltd

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Tel: 01483 771 025

Email: info@wokingplumbers.co.uk

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Terms & Conditions

In the interests of our customers we would ask them to always check and approve the following:
Should you have any unresolved queries, require further information or fail to be completely satisfied with our work please ring us and we will deal with the matter straight away.

  1. For the purpose of these terms & conditions the following words shall have the following meanings:
    1. "The Company" shall mean Woking Plumbers Ltd.
    2. "The Customer" shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials
    The Operative or Engineer shall mean the representative appointed by the Company.
  2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.
  3. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + 15%) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable.
  4. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials, and shall be within 10% over and above the equivalent total hourly rate cost.
  5. Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:
    1. if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.
    2. If after submission of the estimate there is an increase in the price of materials.
    3. If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
    4. If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
  6. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given in writing to the Customer & signed by a duly authorized representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur.
  7. Material Collection. Collection of non-stock items is chargeable but:
    1. Time must be kept to a minimum & reasonable.
    2. The Customer must be informed wherever possible when the operative leaves the premises.
    3. If the collection time is likely to exceed 45 minutes the customer must be additionally informed of the circumstances.
    4. Only one engineer is allowed to leave the job to collect parts.
    5. The collection of materials which should be normally stocked items is non-chargeable.
  8. Invoices are due for payment immediately upon delivery to the customer. Any part of that invoice which remains unpaid shall carry interest at the rate of 3% above our clearing banks base rate until the company receives payment in full.
  9. Where the date &/ or time for works to be carried out is agreed by the company with the customer, the company and supplier will do all that it reasonably can to meet the date given for delivery and/or completion of services. In the case of unforeseen circumstances beyond the reasonable control of the supplier… the supplier will contact the customer and agree an alternative date.
  10. The Customer shall accept sole liability to discharge the Company’s account unless he/she discloses to the Company when initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or Partnership) & receiving a written estimate) the name of the third party appears on the written estimate.
  11. If the customer cancels their instructions prior to any work being carried out or materials supplied within seven days of the agreed start date, the company shall seek both costs and loss of profit and any related expenditure had the work been carried out in accordance with such instructions.
  12. If, after the company shall have carried out the works, the customer is not wholly satisfied with the works then the customer shall give notice in writing within 12 months to the company and shall afford the company and it's insurers, the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate.
  13. Our guarantee is provided in addition to and not in substitution for the customer’s statutory rights relating to faulty workmanship. The guarantee will become null & void if the work/appliance completed/supplied by the company is subject to miss use or negligence, repaired or modified/tampered with by anyone other than the company operative. The company will accept no liability for materials supplied by the customer & will accept no liability for any consequential damage or fault.
  14. The company will not guarantee any work undertaken on instruction from the customer and against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the company and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in comments/recommendations of any other related work which requires attention.
  15. Engineers operate under their own Gas Safe Registration and as such are solely responsible for any Gas related work and subsequent liability.
  16. The company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations. If such delay is due to any cause whatsoever beyond the companies reasonable control the company will contact the customer and agree an alternative date for performing its obligations.
  17. This contract is governed by English law and the company and customer both agree to submit to the non-exclusive jurisdiction of the English courts.
Trading Standards Gas Safe Register NICEIC MCS Polypipe Burns REA Worcester-Bosch